guided sequence
“One angry public review is scaring off new customers.”
A bad review is doing real damage
You can't delete it, but you can bury it under genuine proof and fix what caused it. Respond once, well — then build the review engine you should have had.
0/4 steps done
- 1
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Experience touchpoint audit
Fix the actual failure the review exposed — or it will repeat.
Start this step → - 2
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Credibility ladder
Systematically collect the positive reviews your happy customers never left.
Start this step → - 3
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Recommendation score engine
Catch unhappy customers privately before they go public next time.
Start this step → - 4
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Response over reaction
Craft the one public reply calmly — future customers read your response more than the review.
Start this step →